Privacy Policy

Information we collect

• Account & identity: name, username, email, date of birth/age confirmation, and settings.
• Transaction/participation: entries, rewards/redemptions, and related records.
• Device & usage: IP address, device identifiers, browser, pages viewed, and timestamps.
• Cookies & analytics: cookie IDs and similar technologies for preferences, security, and measurement.
• Support: messages, attachments, and call/email metadata.

How we use your information

• Provide and operate the site, create/manage accounts, and process participation and rewards.
• Security, fraud prevention, troubleshooting, and enforcing our terms.
• Analytics to improve performance, features, and content.
• Communications: service notices and responses to support requests; marketing only where permitted and you can opt out.
• Meet legal and regulatory obligations in New Zealand.

Sharing and disclosures

We may share information with service providers (hosting, analytics, email, customer support, and security) who process it for us under contract. We may also disclose information where required or permitted by law, to protect rights and safety, or in connection with a business transaction (e.g., merger), subject to applicable safeguards.

International processing

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable privacy protections (e.g., contractual controls) as required by the Privacy Act 2020.

Retention and security

We keep personal information only as long as needed for the purposes above, including legal, accounting, dispute, and security requirements. We use reasonable administrative, technical, and physical safeguards; however, no method of transmission or storage is completely secure.

Your rights (NZ)

You can request access to, or correction of, personal information we hold about you. We may need to verify your identity. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (NZ).

Contact us